Generally speaking, no. It’s advisable to have an expert have a look before you part with any of your hard earned cash. In some cases, it’s a scam, in others its legitimate and others fall somewhere in-between.

Firstly, turn the computer off and disconnect it from power, then stick a big post it note on it saying “Don’t Touch”. Afterwards, book an appointment with one of our technicians to remove the virus for you.

In most cases, no. However to establish this we need to investigate first. Simply book an appointment and we will check it out.

Turn all the computers off and call us to make an appointment.

Restoring from backup is a step our technicians will take with you. If this is done too early, the data on your backup drive may be corrupted by the virus as well. Do not connect your backup drive to your computer while you think a virus is present.

It’s likely you have an encrypting virus like crypto locker that locks up all your files until you pay them a ransom. Contact our team before you pay any ransom money.

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